Do you offer rod building and repair services?

Yes! We specialize in rod building, repairs, and custom builds. We supply and fit Fuji guides, replace tips, and can build rods to your exact specifications. Visit our shop or contact us via WhatsApp to discuss your project.

Where are you located and what are your hours?

We are at 13 Stemlen Pl, Northcroft, Phoenix. We are open Monday to Saturday: 8:00 AM to 5:00 PM. Free local pickup is available for all online orders.

Do you ship nationwide in South Africa?

Yes, we ship across South Africa via The Courier Guy. We also offer free shipping on orders over R500. Manual EFT and Paystack payments are accepted.

What payment methods do you accept?

We accept Manual EFT (electronic funds transfer), Paystack (credit/debit cards), and PayPal. First time customers can use code 9T7WXH4R for 10% off their first order.

Do you sell pool billiard and bicycle items too?

Absolutely! Apart from fishing tackle, we stock pool cue accessories, billiard supplies, and bicycle spares and accessories. Browse our shop or ask us about stock availability.

Refund and Returns Policy

Last Updated: July 2026

Overview

At Lucikals Bait And Tackle, customer satisfaction is our priority. Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

Item must be unused and in the same condition that you received it
Item must be in its original packaging
Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items

The following items cannot be returned:

Gift cards
Perishable goods (baits, etc.)
Custom-made or personalized terminal tackle (crayfish gear, custom rigs)
Items marked as “Final Sale” or clearance items
Hygiene-sensitive products that have been opened

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 5 business days. If approved, your refund will be processed and automatically applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again
Contact your credit card company or payment provider (Paystack/PayPal) — it may take some time before the refund is officially posted
If you’ve done both and still have not received your refund, please contact us at admin@lucikalsbaitandtackle.site or WhatsApp +27 74 292 7996

Sale and Clearance Items

Only regular priced items may be refunded. Sale items and clearance items are non-refundable unless they arrive damaged or defective.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at admin@lucikalsbaitandtackle.site or WhatsApp +27 74 292 7996.

Shipping Returns

To return your product, please contact us for the return address. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if an untracked method is used.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at admin@lucikalsbaitandtackle.site or WhatsApp +27 74 292 7996 with your order number and photos of the damage (if applicable). We will arrange a replacement or full refund, including return shipping costs.

Contact Us

For questions related to refunds and returns:

Email: admin@lucikalsbaitandtackle.site
Phone/WhatsApp: +27 74 292 7996
Store Address: 13 Stemlen Pl, Northcroft, Phoenix, Durban, 4004
Business Hours: Monday–Saturday: 8:00 AM – 5:00 PM